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Before you use any part of 95kok — the lobby, your wallet, or any transaction routed through Nagad, Upay, or Bank Transfer — these terms set out what we each commit to. Access to and use of this platform depends on your local law and whether you are in an eligible region.
These terms form the agreement between you and 95kok whenever you open an account, log in, place a wager, or move funds. They apply regardless of the device you use — mobile browser, desktop, or any other supported interface. By continuing to use the platform after any revision is posted, you accept the updated terms as they stand on that date. We reserve the right to update these terms when our services change, when payment processing arrangements are revised, or when applicable rules in your eligible region require adjustment. When we make a material change, we will post a notice in your account area. It is your responsibility to check that section periodically. Your use of payment rails — including Nagad, Upay, and Bank Transfer — is subject to both these terms and the separate policies of the payment provider you choose. We cannot be held responsible for actions, delays, or restrictions imposed by those providers. If a transaction is returned or declined by Nagad or Upay, the funds follow the provider's own return process, not ours. Raise any unresolved payment query through our support channel so we can investigate from our side.
These terms apply specifically to your 95kok account and the services directly operated by us. Understanding the boundaries helps you know where our obligations end and where a third party's rules begin.
Your login credentials, session management, and account-level controls — including wallet balance, transaction history, and account settings — fall fully within these terms. We govern how that data is stored and how you can review or correct it.
Deposits and withdrawals processed through Nagad, Upay, or Bank Transfer are covered by these terms on our side of the transaction. The payment provider's own terms also apply independently, and we cannot override decisions made by that provider.
Game titles, lobby pages, promotional notices, and support articles published on 95kok are our content and governed here. You may not copy, redistribute, or commercially reproduce any part of this content without written permission from us.
Game content supplied by studios such as Pragmatic Play, PG Soft, or Spadegaming operates under those providers' own software licences. We host and present that content, but the studio's rules for game mechanics and fairness sit outside our terms.
These terms are not one-sided. You hold practical rights that we are committed to supporting. If you want to review what data we hold about your account, you can request a summary through our support channel — we will point you to the relevant section of your account history. If any detail in your account profile is incorrect, you can raise a correction request and we will work through the verification steps with you. Where a transaction processed via Nagad, Upay, or Bank Transfer appears incorrect in your wallet history, you can flag it and we will investigate from our end. You also have the right to ask us how long we retain account records and to request that we close your account if you no longer wish to use the platform. Any of these actions can be started by reaching support through the published contact route in your account area. We aim to acknowledge every request and keep you updated while it is being handled.
Open the transaction history section in your signed-in account to see every deposit, withdrawal, and wallet movement. If a Nagad or Bank Transfer entry looks wrong, note the date and amount before contacting support.
If your registered name, contact number, or payment details need updating, raise the request through support. We will confirm what verification is needed before making changes, following the steps shown in your account settings.
If any clause in these terms is unclear or you believe a decision we made contradicts them, contact support with the specific section reference. We will respond with a plain explanation of how that clause was applied.
You can ask us to close your 95kok account at any time. Outstanding wallet balances subject to completion of any active transaction must be resolved first. The steps for closure are outlined in the account settings area.
If you have a question about how these terms apply to your account, your transactions, or your rights, the fastest route is through the support channel published on the site. Describe your concern clearly and reference the relevant section of these terms where you can.
The live chat option is accessible from your signed-in account area. Use it to ask about a specific clause, a transaction dispute involving Nagad or Upay, or any account-access concern covered by these terms.
For formal queries or requests that require written confirmation — such as account closure or a data review request — use the email address listed on the contact page. Include your account reference and the nature of your terms-related question.
The help section inside your account contains published answers to common terms questions, including rules around Bank Transfer transactions, wallet limits, and account verification steps. Check there first before opening a new query.
We handle your account data and these terms with a clear set of internal practices. Knowing those practices helps you feel confident about what we do with the information you share when you register and transact on this platform.
We retain account records — including transaction logs for Nagad, Upay, and Bank Transfer movements — for as long as your account is active and for a period after closure as required by applicable rules in eligible regions. You can ask us for the specific period via support.
We use session cookies to keep you logged in across your mobile browser visit without requiring repeated authentication. No advertising cookies from outside our platform are placed without disclosure. Cookie preferences can be reviewed in your browser settings.
Your account is protected by the credentials you set at registration. If you suspect unauthorised access, contact support immediately through the live chat channel. We will guide you through the account verification steps shown in your settings to restore control.
When we revise these terms in a way that affects your rights or payment processing arrangements, we post a notice in the account notification area. Continuing to use 95kok after that notice date constitutes acceptance. Requests to clarify any change can be sent through email support.
These are the questions we hear most often about how these terms apply to accounts, transactions, and rights on 95kok. If your question is not covered here, raise it through live chat or email support.
Access to and use of 95kok depends on your local law and whether your location falls within an eligible region. These terms apply to your account and your use of the platform wherever that use takes place, but your local legal context may create additional obligations or restrictions.
Our terms govern the transaction on the 95kok side — how your wallet is credited and how the record appears in your account history. Nagad and Upay each have their own user agreements that apply in parallel. If a payment is declined or reversed by the provider, their process takes precedence for that part of the transaction.
We post a notice in your account notification area whenever we make a material change. The revised terms take effect on the date shown in that notice. We recommend checking your account notifications periodically, especially if you have not logged in for a while.
Yes. Contact support through the email channel with your account reference and a clear description of what you want to review. We will confirm what records we hold and the format in which we can share them, following the steps outlined in these terms.
Raise the dispute through support and reference the specific clause you believe was applied incorrectly. We will review the decision and respond with a plain explanation. If the matter involves a Bank Transfer transaction, include the transaction reference from your wallet history to speed up the review.
Our terms cover how we present and host game content in the 95kok lobby. The fairness standards, return rates, and mechanics for titles from studios like Pragmatic Play and PG Soft are governed by those studios' own software licences, which operate independently of our terms.