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Your 95kok account wallet sits at the centre of every transaction — Nagad, Upay and Bank Transfer are the verified rails we use to move money in and out. Open the banking section from your phone or browser and follow the fields shown in your account to complete any deposit or withdrawal request.
Putting money into your 95kok account starts in the banking section, which you can reach from the main menu whether you are on a phone or a desktop browser. We support Nagad, Upay and Bank Transfer as verified deposit channels — pick the one linked to your wallet and follow the steps. The deposit form shows the minimum and maximum amounts allowed for the method you select, so check those fields before you confirm.
Sign into your account, then tap the banking or wallet menu. The deposit option is listed there alongside your current balance.
Select the payment method that matches your wallet. Each method shows its own fields — fill in only what is shown on that screen.
Type the amount within the limits shown on the form. Review the details once, then submit. A reference number appears on the confirmation screen.
After submitting, open your transaction history to confirm the deposit is recorded. If the balance has not updated, note the reference number and contact support.
Withdrawals on 95kok follow a clear path inside the banking section of your account. The withdrawal form asks for the method you want to use — Nagad, Upay or Bank Transfer — and the account or wallet number you want funds sent to. That number must belong to you; we match it against the details on file for your account. Enter the amount within the range shown on the form, then complete whatever verification step appears on screen — the exact step depends on what your account currently requires.
Go to the banking menu while signed in. Select the withdrawal option and confirm your account is showing the correct available balance before proceeding.
Choose Nagad, Upay or Bank Transfer. Enter the wallet number or bank account details exactly as they appear in your own records.
Type a figure within the minimum and maximum shown on the withdrawal form. Do not guess limits — the form displays the range for the selected method.
Follow the verification step shown on your screen, then confirm. Your transaction history will reflect the new status as the request progresses.
Before a withdrawal is processed, your 95kok account may require a verification step. The exact fields and documents needed are shown inside your account area — we do not list a fixed document set here because the requirement depends on what your account currently flags. Open the verification section when you are signed in and follow only the prompts shown there. Some accounts complete this in one step; others may show additional fields depending on activity.
Log in and navigate to the account or profile section. If a verification step is pending, the prompt will be visible there with instructions.
Complete only the fields that appear in your account. Do not submit information that was not asked for — stick to what the form requests.
After submission, a status label in your account area will reflect progress. Check back there rather than submitting a duplicate request.
If the verification screen shows an error or the instructions are not clear, reach the support team through the contact route shown in your account.
The three payment rails we have verified for Bangladesh-based accounts are Nagad, Upay and Bank Transfer. Each is available inside the banking section of your account. Select the method that matches your own wallet or bank account when you initiate a deposit or withdrawal — the form adjusts to show the correct fields and limits for that method. No other payment channel is currently listed as verified on 95kok, so do not attempt transfers through wallets not shown in your account banking menu.
Use your Nagad mobile wallet number to deposit or receive withdrawals. The account number you enter must match the wallet registered to your name.
Upay is accepted for both deposits and withdrawals. Select it from the banking menu and enter your Upay wallet details as prompted.
Direct bank transfer is available for withdrawals and deposits where your bank account details are on file. Follow the fields shown in the banking section.
After any deposit or withdrawal, your 95kok transaction history and your Nagad, Upay or Bank Transfer records should correspond. If there is a gap — the wallet shows a debit but the account balance has not updated, or the reverse — the reference number you saved at confirmation is the key detail to check first.
Every deposit and withdrawal generates a reference number at confirmation. Save it immediately — this is the primary identifier when you match a wallet transaction to your account record or raise a query with support.
Your transaction history uses status labels such as pending, processing and completed. Read the label before contacting support — many queries are answered by the status shown there.
Open the account history tab while signed in to see a timestamped log of every deposit and withdrawal. Filter by date if you are looking for a specific transaction from an earlier session.
Retain the confirmation screenshot from your wallet app alongside the 95kok reference number for any transaction you are unsure about. Both pieces together make a support query faster to resolve.
Account and transaction security on 95kok depends on a combination of steps on our side and actions you take in your own account. Always access the platform through the correct domain and check the address bar before entering any account detail. Wallet ownership checks are part of the withdrawal process — the wallet number or bank account you submit must match the identity details held on your account.
Before entering your password, confirm the address bar shows the correct 95kok domain. Avoid clicking links from unverified sources, and do not share your login credentials with anyone.
Withdrawals require the wallet or bank account to match the name on your 95kok account. This matching step is how we confirm a payout is going to the account holder and not a third party.
Your account area shows any pending verification requirement before a withdrawal can proceed. Complete the step shown there promptly to avoid delays to your own payout requests.
If something looks wrong — an unrecognised transaction, a blocked withdrawal, or an account access issue — contact our support team through the route listed in your signed-in account area, not through third-party channels.
The questions below cover the situations our account holders ask about most when using the banking section — deposits, withdrawals, verification and what to do when a transaction does not resolve as expected. If your question is not here, the support route in your account area is the direct path to an answer.
Nagad, Upay and Bank Transfer are the verified deposit methods shown in the 95kok banking section. Select the one that matches your wallet when you open the deposit form, and follow the fields displayed there.
The minimum deposit amount is shown on the deposit form after you select your payment method. We do not publish a single fixed figure here because it can vary by method — always check the form itself before submitting.
Open the withdrawal section while signed in, select Nagad or Upay, and enter your wallet number. The number must match the identity details on your account. Follow any verification step shown, then submit the request.
Check your transaction history for a status label first. If the deposit shows as pending, wait for the status to update. If it stays unresolved, note your reference number and contact support through the route in your account area.
Your account may prompt a verification step before a withdrawal is approved. Open the verification section when signed in and complete only the fields shown. The requirement depends on your account status, not a fixed document list.
Check the status label in your transaction history. If it has not moved to completed after a reasonable wait, copy your reference number and the transaction date, then contact the support team through your account's published support route.