Sports / Live
This page sets out the legal basis on which 95kok operates for Bangladesh and how our terms apply to your account. Access to our platform depends on your local law and eligible region — please read these terms carefully before using your account.
Our terms govern the relationship between you and 95kok whenever you access your account, place activity through the platform, or use any part of the site. They do not create enforceable rights beyond what local law in Bangladesh permits. Where your local law restricts or prohibits online gaming activity, your access to the platform is subject to that restriction — it is your responsibility to confirm eligibility under the laws of your region before opening or continuing to use an account. Transactions processed through Nagad, Upay, or Bank Transfer are governed by both our internal account policy and the terms of those respective payment services. We do not override the rules of any payment provider, and any dispute relating specifically to a payment service must be raised with that provider directly. Content on this site — including game availability, account features and promotional notices — may change without prior notice and reflects what we are able to offer in supported regions at any given time. These terms form the entire agreement between you and us regarding platform use; no verbal or informal agreement supplements them. If any clause is found unenforceable in your jurisdiction, the remaining clauses continue to apply. For any formal question about how these terms affect your account, reach us through the support routes published on this site.
Nagad transactions fall under both our account policy and Nagad's own service terms. Disputes specific to Nagad processing must be directed to Nagad.
Upay payments are subject to Upay's own terms alongside ours. We handle the account side; Upay handles the wallet transfer side.
Bank Transfer activity is governed by your bank's policies as well as ours. Processing timelines and limits are set by your bank, not solely by us.
Our legal terms draw clear lines between what we govern and what lies outside our control. Understanding the scope helps you know exactly where to direct a concern and what commitments we can actually make to you as an account holder.
Our terms fully cover how you create, maintain and close your account on 95kok. Login behaviour, device continuity across mobile and browser, and account suspension all fall within scope.
Deposits and withdrawals processed through Nagad, Upay or Bank Transfer are within our policy scope for the account side. The payment provider's own rules govern the wallet or bank side of the same transaction.
Game availability, odds, promotional notices and lobby features are within our editorial control and covered by these terms. We may update or withdraw content at any time without prior notice.
External links, payment provider platforms and game studio software operate under their own terms. We are not liable for third-party service behaviour even where those services are accessed through our platform.
You hold several practical rights under our policy that you can act on directly from your account. Your transaction history is available in the account wallet section — open it from the main menu on mobile or desktop to review any deposit or withdrawal record linked to Nagad, Upay or Bank Transfer. If you believe your account details are incorrect, you can request a correction by contacting our support team through the routes published on this site; we will verify the request against the details held on file and confirm any change. You also have the right to raise a formal question about how our legal terms apply to your specific account situation. Do this through the support channel rather than informally, so there is a written record of the exchange. Finally, you can request that your account be reviewed or closed — that request must be made in writing through the published contact route, and we will confirm receipt and next steps in return.
Open the account wallet from the main menu to see your full transaction history. Every Nagad, Upay and Bank Transfer movement is listed there with date and amount.
If your registered name, contact details or wallet reference is wrong, contact support with the correct information. We verify against what is on file before making any change.
Submit formal questions about how these terms apply to your account through the published support route. Written queries get a written response you can keep for reference.
You may request a review or closure of your account in writing. We confirm receipt and outline the steps involved once your request reaches us through the published contact channel.
For any question specifically about these legal terms, your account rights or how policy applies to a transaction, use the contact routes published on this site. We do not confirm operating hours or response timelines that are not visibly published — check the contact page for the most current details.
The live chat option is accessible from the main navigation on both mobile and desktop. Use it to raise an account-related legal question and get a written record of the exchange.
Send a written query to the email address published on our contact page. Email is the recommended route for formal legal questions because it produces a timestamped record on both sides.
The account help section inside your signed-in account area includes policy references and links to raise a support ticket directly. Access it from the account menu on your mobile browser.
We handle account data, cookies and security in line with the commitments set out in our published privacy and terms documents. These are the practical areas covered and how you interact with each one.
We hold only the data needed to operate your account — registration details, transaction records and activity history. You can request a summary of what we hold by contacting support through the published email route.
We use cookies to maintain your login session across mobile browser refreshes and to remember your account preferences. You can manage cookie settings through your browser; disabling them may affect account functionality.
Account security is a shared responsibility. We protect the platform side; you are responsible for keeping your login credentials private. If you suspect unauthorised access, contact us immediately through the live chat or email route.
We retain account records for as long as required by applicable policy and for the period needed to resolve any open dispute. Once that period passes, records are handled in line with our published data retention terms.
These are the questions we receive most often about how our legal terms apply to accounts in Bangladesh. Each answer reflects the policy as published on this site.
Access and eligibility depend on your local law and the region you are in. Our terms apply to your account activity on the platform, but whether you are permitted to use the platform at all is governed by the laws in your jurisdiction. Check your local rules before opening or continuing to use an account.
The full terms and conditions are published on this site and accessible from the footer on any page. We recommend reading them in your signed-out state so you see the version that applied at the time you registered, or check for any update notice inside your account area.
For the account side of a disputed transaction, contact our support team through live chat or email with the transaction reference number visible in your account wallet. For the wallet side of the dispute — delays or deductions by Nagad or Upay — you need to raise that directly with the payment provider.
Yes. Send a written request to the email address published on our contact page. Include your registered account details so we can locate the right record. We will respond with a summary of what we hold in line with our data handling policy.
Use the email support route for formal concerns — this creates a written record on both sides. Describe the specific term you believe was applied incorrectly and include your account reference. We review each written submission against the terms as published.
You can request account closure through the published support contact. Deletion of records is subject to our retention policy — we keep certain data for the period required to resolve any open dispute or comply with applicable requirements. We confirm the process in writing when your request is received.